Q: I am having problems logging into the Web site.
A: There are a few reasons why you may not be able to log in to the web site:
- The Buzztime PlayersPlus website requires cookies to be enabled before you log in. NTN Buzztime, Inc. uses cookies when you log in to ensure security and customize your experience during your browsing session. Please check your Cookie settings and try again.
- Make sure you have a Username/Password account. You cannot log in with an old PIN/Handle account or email address. If you have a Username and Password but do not remember your login information click here! As long as you know the email address you signed up with we will email you your Username and send you a link so that you can reset your Password. If you are a legacy player and have not upgraded your old PIN/Handle account to a Username/Password account you can do that here.
Q: Do I need to enable cookies?
A: Yes. The Buzztime website requires cookies to be enabled before you log in. A cookie is a small file that is written to your computer when you log in or view certain web pages. NTN Buzztime, Inc. uses cookies when you log in to ensure security and customize your experience during your browsing session.
Q: How do I enable Cookies?
A: To Enable Cookies, check your browser's preferences, options, or settings screens. Cookies are usually enabled by default. You may need to close and reopen your browser for the setting to take effect. Once you have your cookies enabled, try logging in again.
Q: I am having problems logging out of the Web site.
A: If you are having problems logging out of the web site try going to your Internet Options and deleting all temporary online files such as your cookies and cache. Close out of the browser and try again. If you still cannot log out of Internet Explorer try FireFox. This is a known issues and we are currently working on a fix.
Q: Can I play Buzztime online?
A: Currently, we offer a demo at Buzztime Trivia and will occasionally have games available in the Games section of our website. In addition, you can now play our online games with your mobile device! Go to www.buzztime.com/m and choose the online game you want to play. We understand the value of offering online entertainment to our dedicated players and we will be offering more ways to play in the near future. Please check back with us from time to time for any new developments!
Q: What is the Site Finder?
A: The Buzztime Site Finder provides information about Buzztime locations and points you to the ones nearest to you. Simply enter your zip code, site name, address, or state/province at buzztime.com/players/bt_site_finder.php and the site finder will display a list of locations in your area that carry our games.
Q: What is Private Messaging and how do I use it?
A: Private Messaging allows registered members to send each other private messages.
Sending Private Messages
Private messages work a little like email, but are limited to registered members of this web site. You may be able to include vB Code, smilies and images in private messages that you send.
You may send a private message to a member of this site by clicking the 'Send A Private Message' link in the private messaging section of your user control panel, or by clicking the [Send PM] button in a member's posts.
When you send a message, you have the option to save a copy of the message in your Sent Items folder.
Private Message Folders
By default, you will have two folders in your private message area. These are the Inbox and the Sent Items folders. The Inbox folder contains any new messages you receive, and allows you to view all the messages you have received, along with the name of the person who sent the message to you, and the date and time the message was sent.
The Sent Items folder contains a copy of any messages that you have sent, where you have specified that you wish to keep a copy of the message for future reference.
You may create additional folders for your messages by clicking the 'Edit Folders' link.
Each folder has a set of message controls which allow you to select messages, then either move them to one of your custom folders, or delete them completely. You may also have a button which allows you to forward multiple messages from a folder to another member of the site.
You will need to periodically delete old messages, as the administrator has probably set a limit to the number of private messages you can have in your folders. If you exceed the number of messages specified by the administrator, you will not be able to send or receive new messages until you delete some old messages.
Whenever you read a message, you will have the option to reply to the message, or forward that message to another member of the forum. You may also have the ability to forward that message to multiple members of your buddy list.
Message Tracking
When you send a new private message, you may have the option to request a read-receipt for that message. This will allow you to check whether or not a message has been read by its recipient by viewing the Private Message Tracking page.
This page is divided into two sections: unread messages and read messages.
The unread messages section shows all messages that you have sent with a read-receipt request, that have not yet been read by their recipient. The time of the last activity of the message recipient is also shown. Messages in this section can be cancelled if you decide that their contents are no longer relevant, or for any other reason. Cancelled messages can also be restored to active status if the administrator has enabled this feature.
The read messages section shows all messages you have sent with a receipt request that have been read and acknowledged by their recipient. The time that the message was read is also shown.
You may choose to end the tracking on any message you choose by selecting the message and clicking the [end tracking] button.
When you receive a message with a read-receipt request, you may have the option to read the message while denying the read-receipt request. To do this, simply click the 'deny receipt' link rather than the title of the message, if it appears.
Q: Why did you remove the Forums?
A: As we create the platforms and rightfully prioritize resources for our new offerings, we decided to discontinue the support and maintenance of our forums starting the week of January 18, 2010. When the forums were created, the goal was to learn more about our players and to give members of the Buzztime community a one-stop-shop for information about our games and events. In recent months, communication on the forums has become hindered by negativity. New visitors are often overwhelmed with the banter that has taken over threads that are intended to be informational. Moreover, our employees are challenged to moderate this discussion thread, which takes away from our ability to create more proactive communication tools that can lead to the more effective capturing and integrating of user feedback.
Back to Top
|
